118. Troubleshooting - Arctic Spas

Troubleshooting

Pump 1 doesn’t work / Flow Chart & Step-by-step

Pump 1 is not working. Follow this Troubleshooting flow chart:

Flow Chart
Have any error messages (FLO, OH, HL, etc. ) appeared in keypad display?

Yes NO

Refer to specific section indicated by error message.

Verify if low-level properly. Does the pump 1 indicator appear on the display when you press the pump 1 key?

Is pump 1 working in either speed?
Replace Keypad

Replace pump 1 fuse.
Is there still a problem?

If still not working replace spa pack

Measure voltage on the board for both speeds.
Do you get a 240V reading (or 120V pump) for both speeds?

Problem solved

Check wiring and plugs. Replace if needed.

Replace Pump 1 if needed

Replace spa pack
Step-by-step


• Check for an error message on keypad display If there is one, refer to the specific sec- tion indicated by the error message
• Verify low-level programming configuration
• Check if the Pump 1 indicator appears on keypad display when you press Key 1

• If the Pump 1 indicator does not appear, use a spare keypad to verify if keypad is defective
If it is, replace keypad
If not, replace spa pack
• If Pump 1 indicator appears when key 1 is pressed, Verify if pump works in either speed

If Pump 1 does not work in either speed, Replace appropriate Pump 1 fuse.
If replacing the fuse is not effective or if Pump 1 works in only one speed, take a voltage reading on the corresponding in.link connector

*pump 1 high and low speed are F2 on the CE version
Turn Pump 1 to high speed and take voltage reading between: Pin 1 and Pin 3
Your reading should be:
240 V for a 240 V pump
120 V for a 120 V pump

Turn Pump 1 to low speed and take voltage reading between: Pin 2 and Pin 3
Your reading should be:
240 V for a 240 V pump
120 V for a 120 V pump

If voltage is as it should be, Replace Pump .
If not, replace spa pack.

Pump 2 or blower doesn’t work / Flow Chart & Step-by-step

Pump 2 is not working. Follow this Troubleshooting flow chart:

Flow Chart
Have any error messages (FLO, OH, HL, etc. ) appeared in keypad display?

Yes NO

Refer to specific section indicated by error message.

Verify if low-level properly. Does the pump 2 indicator appear on the display when you press the pump 2 or blower key?

Is pump 2 or blower working?
Replace Keypad

Replace blower fuse.
Is there still a problem?

If still not working replace spa pack

Measure voltage on the board.
Do you get a 240V reading (or 120V for a 120 V) pump?

Problem solved

Check wiring and plugs. Replace if needed.

Replace Pump 2 or blower

Replace spa pack

Step-by-step

Pump 2 or blower is not working!

• Check for an error message on keypad display If there is one, refer to the specific sec- tion indicated by the error message
• Verify low-level programming configuration

• Verify if the Pump2 or Blower indicator appears on keypad display when you press the Key 2 button.

If Pump 2 or Blower indicator does not appear, Use a spare keypad to verify if keypad is defective • If it is, replace keypad
• If not, replace spa pack
If indicator appears:
• Replace blower fuse

If pump 2 indicator appears when key 2 is pressed, verify if pump works in either speed (if dual speed pump)”

If Pump 2 does not work in either speed, replace Pump 2 fuse.

If replacing the fuse is not effective ir if pump 2 is only one speed, take voltage readings on the corresponding AMP connector.
• Turn Pump 2 to high speed and take voltage reading between: Pin 1 and Pin 3
Your reading should be:
240 V for a 240 V pump
120 V for a 120 V pump

• Turn Pump 2 to low speed and take voltage reading between: Pin 2 and Pin 3
Your reading should be:
240 V for a 240 V pump
120 V for a 120 V pump
If voltage is as it should be, Replace Pump 2.
If not, replace spa pack.

Ozonator doesn’t work / Flow Chart & Step-by-step

Ozonator is not working.
Follow this troubleshooting flow chart:

Ozonator output will be shut down when Pump 1, Pump 2 or blower have been turned on manually
Flow Chart
Has Filter Cycle indicator appeared steady on Keypad Display?

Yes NO

Start Up a filter cycle.

Do you read 120 V for a 120V ozonator (or 240 V for 240 V) on the board?

Replace ozonator

Check wiring and plugs. Replace if needed

Is pump 1 working?

Replace spa pack if you still aren’t getting a voltage reading

Refer to “pump 1 does not work!” section.

Step-by-step

If the ozonator is not working:
• Check if Filter Cycle indicator appears steady on keypad
• If the filter indicator is blinking it indicates that the filter cycle has been interrupted In that case, reset the breaker by turning the power off and on again to resume cycle
• If not, start up a filter cycle (see Programming Filter Cycles section)

• If ozonator does not work even when Filter Cycle indicator is on, or indicator does not light up, take voltage reading on the corresponding AMP connector:
Pin 1 & Pin 3
Your reading should be:
240 V for a 240 V pump
120 V for a 120 V pump

If you don’t get a voltage reading, replace the accessory fuse.

If changing the fuse does not fix the problem, replace the spa pack.

If voltage is as it should be, replace ozonator.

Nothing seems to work / Flow Chart & Step-by-step

If nothing seems to work, turn off the main breaker and visually inspect and visually power input cable, gently pulling on it to make sure is properly tightened. Turn the main breaker back on and follow this troubleshooting flow chart:

Flowchart For North American Systems

For 240 V systems:
Do you read 240 V between
Line 1 & line 2, 120 V between
Line 1 & neutral, 120 V between
Line 1 & neutral on the board?

For 120 V systems:
Do you read 120 V between
Line 1 & neutral?

Verify of keypad is connected correctly to spa pack.

There is an electrical wiring problem.

Cll an electrician.

Replace transformer fuse.

Replace spa pack if there is still nothing working on keypad display.
Step-by-step for North American version

Nothing seems to work!

For 120 V Systems

Verify that all screws are property tightened on the terminal block. Turn power off and make sure
that all cables hold firmly in the terminal block if you pull on them. Once done, turn power back om.

• On the terminal block, measure voltage bet- ween line 1 and line 2
• You should get 240 V

• Measure voltage between line 1 and neutral
• You should get 120 V

• Measure voltage between line 2 and neutral
• You should get 120 V

• Measure voltage between line 1and neutral
• You should get 120 V

If you do not get good readings, this indicates an electrical wiring problem.
Call an electrician!

• Measure voltage between line 1 and neutral
• You should get 120 V
If you do not get good readings, this indicates an electrical wiring problem.
Call an electrician!

Nothing seems to work  / Flow Chart & Step-by-step

If nothing seems to work, turn off the main breaker and visually inspect and visually power input cable, gently pulling on it to make sure is properly tightened. Turn the main breaker back on and follow this troubleshooting flow chart:
Flowchart For European Systems

For 230 V systems:


1-phase: Do you read 230 V between L1-N?
2-phase: Do you read 230 V between L1-N and L2-N?
3- phase: Do you read 230 V between L1-N, L2-N and L3-N?
3- phase Delta : Do you read 230 V between L1-L2, L1-L3 and L2-L3?
Verify of keypad is connected correctly to spa pack. There is an electrical wiring problem. Cll an electrician. Replace transformer fuse. Replace spa pack if there is still nothing working on keypad display.

Step-by-step
Nothing seems to work

Verify that all screws are property tightened on the terminal block. Turn power off and male sure that all cables hold firmly in the terminal block if you pull on them. Once done, turn power back on.

For 1-phase system
• On the terminal block, measure voltage between line 1 and neutral
• You should get 230 V
• If you do not get good readings, this indicates an electrical wiring problem
Call an electrician!
For 2-phase system
• Measure voltage between line 1 and neutral and between line 2 and neutral
• You should get 230 V on both readings
• If you do not get good readings, this indicates an electrical wiring problem.
Call an electrician!

For 3-phase system
• Measure voltage between line 1 and neutral, between line 2 and neutral and between line 3 and neutral
• You should get 230 V for each reading
• If you do not get good readings, this indicates an electrical wiring problem
Call an electrician!
For 3-phase Delta system

• Measure voltage between line 1 and line 2, between line 1 and line 3 and between line 2 and line 3
• You should get 230 V for each reading
• If you do not get good readings, this indicates an electrical wiring problem
Call an electrician!

If the voltage readings are OK then:


• Verify if keypad is correctly connected to the spa pack


• Verify the transformer fuse
• Replace transformer fuse if neccessary
• If problem persists, replace spa pack

Spa not heating / Flow Chart & Step-by-step

If spa is not heating, follow this troubleshooting flow chart:

Flow Chart

Are there any error messages on the Keypad display?
Ensure temp. Set Point is higher the actual water temp.

Yes No

Refer to specific error massage section.

Has Heater indicator appeared on Keypad display?

Do you get a 240 V reading between the two heater terminals on the board?

Take water temp. And compare with temp. Value displayed on Keypad.

Is difference greater than 2ºF?

Are heater screws properly connected to the heater?

Replace Spa pack

Replace heater

System works fine.

Tighten screw properly
Is there still a problem?
Set Point indicator

• Check for an error message on keypad display If there is one, refer to specific section indicated by the error message.
• If there is no error message, try to raise water temperature by increasing the Set Point 2°F higher than actual water temperature Press Up key to increase Set Point.

Heater indicator

• Verify if Heater indicator appears on keypad display.
• The Heater indicator will be on when heater is on. It will flash if more heat has been requested, but heater has not started yet.

Live Return Ground
• If Heater indicator lights up on the display, take voltage reading between the heater live and return terminals.
Your reading should be:
240 V for 240 V heaters
120 V for 120 V heaters

Heater fuse (F1) (CE Model only)
• If voltage reading is not as it should be, verify if heater terminals are properly connected.
• If it is, replace spa pack.
• In the case of the European model in.yt.ce only, replace accessory fuse.
• If problem persists, replace spa pack.

Keypad doesn’t seem to work

If a keypad doesn’t work:
• Verify keypad connections and try spare keypad
• Replace keypad if problem is corrected
• Replace pack if problem is not corrected

Total current output cannot exceed total current input rating!

There are different GFCI models used on the market. See manufacturer’s instructions that come with the GFCI for specific information. Note that all illustrations are examples only.

The Y Series packs are equipped with a GFCI tripper circuit in case an HL error occurs.

The Y Series packs are equipped with a GFCI tripper circuit in case an HL error occurs.
• Find the GFCI tripper circuit (J1) on the board located behind the temperature probe and remove the jumper
• Reset the GFCI and see if an error occurs If HL appears, follow the HL error troubleshooting chart (in the Troubleshooting section)
• If no error occurs, re-install the jumper
If the GFCI is still tripping, the error doesn’t come from the GFCI tripper circuit.
• Verify that the GFCI circuit is properly connected
• If it’s not, reconnect it
• Verify the spa pack wiring (make sure that the neutral and the ground have not been inverted)
If the GFCI is properly connected but still tripping,
• Unplug all outputs from the spa pack (pumps, blower, heater, ozonator etc)
• If it doesn’t trip while all outputs are unplugged, reconnect one output at a time until the GFCI trips again
• Replace defective component

Note: Incorrect GFCI wiring may lead to a condition where the GFCI may NOT trip when it should, causing electrical shock hazard. All electrical installations should be done by qualified personnel only.