Marty and Jayme Roberts

To whom it may concern;

We would like to let Arctic Spas know how much my husband and I truly enjoy our new Arctic Summit Spa that we purchased December of 2006.

First, you should know, we did not really know that this brand even existed . However, we were out shopping when we saw the Tacoma store and thought we would check them out.

Upon our arrival, we were greeted by 2 sales associates. They welcomed us to the store and asked if they could help us find what we were looking for? That is when Becky started to show us the the variety of models that were on the showroom floor. She was very helpful in answering a battery of questions that we had for her. We had been thinking about getting a new spa for quite some time, although we had never found quite what we were looking for. Becky was so helpful in pointing out all the little things we did not notice. All the spas had something unique to offer. When we let her know that we drove big trucks for a living, she was quick to ask what our biggest concerns "aka-PAINS" were, so she could help meet the needs of our bodies with the massage therapy that the Spa Jets had to offer. Oh, and how we love the "HAND/WRIST' jets. That is the first time we had ever seen a spa with those little gems... love them!
After we had put Becky through the wringer for the last hour and a half, we had decided on a spa. And because Becky was not like a car salesman, and did not ask us what we were looking to spend when we walked through the door, we were caught a little off guard when she told us the price of the spa we were so excited about. Becky was quick to explain the reasons backing the difference in a Arctic Spa to the generic everyday "fair special's" that we had been looking at for the last six months. That is when we were truly convinced why this spa was a better purchase. Besides the fact that the POWER of the jets in our Arctic Summit Spa are fantastic. (Now I do not have to spend hours giving my husband back and shoulder rubs any more!)

On another note, it was nice to see spas offered just as spas. We did see a lot of different manufacturers through our research who offered stereo systems, TV's and other frills, but to get the spa that we wanted, with just A LOT of jets, was actually hard to find.

Becky was very helpful and knowledgeable of all the spas and their intricacies, but more importantly, never, ever gave up on our endless back and forth decisions/questions about the spas. She was genuinely interested in helping us find what WE needed.

We have since had friends over to enjoy our new spa, and they were surprised also, at how many jets we had, and how they were positioned so differently from others they had seen. The "jet position" really does give you that "Massage Therapy" feel. I am sure you will be seeing some of them in the future too.

Thank you for the long awaited and so needed addition to our home.