Joanne W.

Dear Arctic Spas:

Everything about buying an Arctic Spa has been easy and pleasant. Jordan and all his staff [in Edmonton] have been very helpful and patient with all our questions and teaching us to maintain the spa.

We purchased our Arctic Spa in 2005, something I wish we had done years ago. My husband retired five years ago from the military for medical reasons. The spa has been of much relief to him; his pain and anti-inflammatory medications have been cut by more than half and the migraines associated with his back pain have disappeared since the spa was installed three months ago. The rest of the family has also benefited from the spa. Our oldest son is an auto body tech, daughter is a landscaper and the youngest learned to snowboard this year. I work in the retail industry, standing on concrete floors all day long. So sore and tense muscles are no strangers around here. Between the five of us, someone is in the hot tub at least 2 to 2-1/2 hours per day. Using the tub every evening has quickly become a family event. Relaxation, communication, and even an amateur interest in astronomy all happen in our hot tub.

Lorna Fraser, our sales rep, was fantastic. Her knowledge of the spa and her explanation of all the operations of the spa were excellent. She helped us arrange financing and everything was just so easy with her assistance. Installation could not have gone smoother even though the back yard is not 100% complete. We did request one service call because two of the diverter controls were very stiff to turn. That was on a Friday night and the girl in the showroom said that someone would call to arrange an appointment on Monday. Monday when we got home I was expecting a message on the answering machine, but instead we found a card in the door--the service guy had already been and fixed the problem.

I am sure that at some point all our friends will be sick of listening to all our praises about Arctic Spas and the staff at the Edmonton showroom but by then they will all have one too!