George Neubert

The recent weather with its severe cold and then the now famous Berks County sleet storm, brought to mind a sales pitch you made to Barbara and [me] just about a year ago. At the time we suspected that perhaps some of the facts offered must have been just a bit overstated. But we bought the spa anyway. Now a year after the purchase we find that the statements you made were actually understated.

The events of these past few weeks have proved that Arctic Spas must be the leaders in the industry. This realization started when we received our electric bill for a time frame that featured some of the coldest weather in years. An $8.00 per month increase was hard to believe when we learned the size of the increases others had received. Arctic Spa is built for cold weather ---- no doubt about it. This past weekend was the real test. The enclosed photos show our spa after we started the removal of an ice fall that would surely have ruined any other spa cover on the market. Hundred of pounds of frozen sleet fell from the second floor roof, some 26' above the spa, landing on the Cast Core Cover. As I began to remove the large chunks of frozen sleet and found out how heavy they were, I thought I would find a badly damaged spa and cover underneath them. After all it had broken the vinyl siding, torn a flower box and shelf from the window and smashed a wrought iron table adjacent to the spa. Some of the chunks were difficult for one person to lift. The debris between the house and spa is 24" deep.

I was pleasantly surprised to find that there was not even a hint of compression damage, not a mark or a blemish. Barbara was convinced that damage would show up on the shell or outer structure, but soon agreed that it was remarkable that this hadn't happened and after a few hours of moving ice and snow we were back in our spa. Arctic Spas are not the least expensive ones in the market place but I would challenge anyone to find a better one.

Joanne W.

Dear Arctic Spas:

Everything about buying an Arctic Spa has been easy and pleasant. Jordan and all his staff [in Edmonton] have been very helpful and patient with all our questions and teaching us to maintain the spa.

We purchased our Arctic Spa in 2005, something I wish we had done years ago. My husband retired five years ago from the military for medical reasons. The spa has been of much relief to him; his pain and anti-inflammatory medications have been cut by more than half and the migraines associated with his back pain have disappeared since the spa was installed three months ago. The rest of the family has also benefited from the spa. Our oldest son is an auto body tech, daughter is a landscaper and the youngest learned to snowboard this year. I work in the retail industry, standing on concrete floors all day long. So sore and tense muscles are no strangers around here. Between the five of us, someone is in the hot tub at least 2 to 2-1/2 hours per day. Using the tub every evening has quickly become a family event. Relaxation, communication, and even an amateur interest in astronomy all happen in our hot tub.

Lorna Fraser, our sales rep, was fantastic. Her knowledge of the spa and her explanation of all the operations of the spa were excellent. She helped us arrange financing and everything was just so easy with her assistance. Installation could not have gone smoother even though the back yard is not 100% complete. We did request one service call because two of the diverter controls were very stiff to turn. That was on a Friday night and the girl in the showroom said that someone would call to arrange an appointment on Monday. Monday when we got home I was expecting a message on the answering machine, but instead we found a card in the door--the service guy had already been and fixed the problem.

I am sure that at some point all our friends will be sick of listening to all our praises about Arctic Spas and the staff at the Edmonton showroom but by then they will all have one too!

Matt and Kerry Turner

My wife and I just recently purchased an Arctic spa from Spa Xperience in Vancouver, WA. We are very impressed with the spa and even more impressed with the service. Rob Fairchild was our salesperson and he was very knowledgeable about Arctic Spas and other competitor spas. I did a little bit of research on some other spas and everything he said was true.

Marty and Jayme Roberts

To whom it may concern;

We would like to let Arctic Spas know how much my husband and I truly enjoy our new Arctic Summit Spa that we purchased December of 2006.

First, you should know, we did not really know that this brand even existed . However, we were out shopping when we saw the Tacoma store and thought we would check them out.

Upon our arrival, we were greeted by 2 sales associates. They welcomed us to the store and asked if they could help us find what we were looking for? That is when Becky started to show us the the variety of models that were on the showroom floor. She was very helpful in answering a battery of questions that we had for her. We had been thinking about getting a new spa for quite some time, although we had never found quite what we were looking for. Becky was so helpful in pointing out all the little things we did not notice. All the spas had something unique to offer. When we let her know that we drove big trucks for a living, she was quick to ask what our biggest concerns "aka-PAINS" were, so she could help meet the needs of our bodies with the massage therapy that the Spa Jets had to offer. Oh, and how we love the "HAND/WRIST' jets. That is the first time we had ever seen a spa with those little gems... love them!
After we had put Becky through the wringer for the last hour and a half, we had decided on a spa. And because Becky was not like a car salesman, and did not ask us what we were looking to spend when we walked through the door, we were caught a little off guard when she told us the price of the spa we were so excited about. Becky was quick to explain the reasons backing the difference in a Arctic Spa to the generic everyday "fair special's" that we had been looking at for the last six months. That is when we were truly convinced why this spa was a better purchase. Besides the fact that the POWER of the jets in our Arctic Summit Spa are fantastic. (Now I do not have to spend hours giving my husband back and shoulder rubs any more!)

On another note, it was nice to see spas offered just as spas. We did see a lot of different manufacturers through our research who offered stereo systems, TV's and other frills, but to get the spa that we wanted, with just A LOT of jets, was actually hard to find.

Becky was very helpful and knowledgeable of all the spas and their intricacies, but more importantly, never, ever gave up on our endless back and forth decisions/questions about the spas. She was genuinely interested in helping us find what WE needed.

We have since had friends over to enjoy our new spa, and they were surprised also, at how many jets we had, and how they were positioned so differently from others they had seen. The "jet position" really does give you that "Massage Therapy" feel. I am sure you will be seeing some of them in the future too.

Thank you for the long awaited and so needed addition to our home.

Martin & Barbara Sutherland

We are writing to let you know how pleased we are with our Arctic spa. We purchased a Yukon (Elite Series) model from Splash Pools & Spas in the summer of 2002 and took delivery in September. We are frequent users of our spa and use it even in the coldest weather.

Before buying, we did extensive research on spas and wet-tested several competitors' products; however, it took us very little time to realize that buying an Arctic spa from Splash was the right decision - and one that we have never regretted.

From our very first visit to Splash and our contact with Trish, to the sales visit by Jeff, delivery by the crew, and after-sales service by Mike, we have dealt with some of the most pleasant, honest and dependable people with whom we have ever had the fortune to do business. For us, the product represents only half of the buying experience. The people who influence and support the purchase (sales and service) are just as important - especially when it involves such a significant investment.

We often relate our positive experience to friends and neighbours and would not hesitate to recommend Arctic or Splash Pools & Spas to prospective spa buyers.

Thanks and keep up the good work.